Replace and Return Item

To initiate a return of any item you to create a ticket by following this link:- https://helpcenter.shopndone.com/homepage/. Fill in all the details and select the reason for the return. Don’t forget the attached picture of the outer packing along with the shipping label and the product pictures. After creating a ticket we request to you please wait for at least 24 hours to check your ticket by our team.
It depends on the product that you have ordered. Generally, it’s divided into two time periods 7 days and 15 days. When placing the order the time period for the return is mentioned on the product page.

Please note that return requests will only be accepted if the product received is ‘not as described, ‘Damage’, ‘Defective’, or ‘Not working’, when reviewed.
Returns will not accept when the Brand/Seller has a mandate for a no-return policy. Also, we will not accept returns after the return timeline lapsed.
Product that have already used or installed., Product that have beed tempered., Perfumes, Polish, Shampoo, glass, cleaner are not eligible for return.
The first Product should be in original condition with the Original brand box. Packed product as you received the product. Remember we can’t offer a refund for the product if its tag and labels have been tempered. Also, for self-courier returns, you are to share proof of dispatch slip/ Waybill number provided by the courier.
When we received your returned product, we will check the product condition and box condition. After verifying the return, we will take 3 days to refund your amount.
Yes, we will replace your product if you received a damaged product or faulty product.
Yes. Any freebies/gifts that you received will need to be returned along with the original product. Yes. Any freebies/gifts that you received will need to be returned along with the original product.
After checking your return request pick-up will arrange within 3 working days. However, in some areas and Pincode pick-up service is not available. In that case, you have to courier the product from your side and share the courier waybill slip. We will also refund your courier charges.
Yes, you can cancel your return request by replying to the same ticket IDs.
After Approved your return request, you will receive a received SMS Also you will get an email that mentions the courier Details.
It's unfortunate, but the reason for making the return does not comply with our policy.
If your order or a part of it does not match the product description, we'll look into it right away. You can initiate a return request through this link: https://support.shopndone.com/center.
All refunds are credited back to the account/card used to place the original order in case of prepaid orders. If you have placed a COD order, we will call you or email you for the bank account details, after that transfer the money via NEFT to your bank account.
please send the details below to carhatke.com.
Name
Bank Name
Branch Name
Account Number
IFSC Code
If we approve your refund amount then you will get your refund. However, in rare cases, technical difficulties can delay the refund transfer. It is too long Imidtalty contact us for Support.
Create Return Ticket